Frequently Asked Questions (FAQs)

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At Health Lane Family Pharmacy, we understand the importance of providing clear and concise information to our customers. That’s why we have compiled a list of FAQs to help answer any questions or concerns you may have about our products or services. Whether you are looking for information about our pharmacy services, our products, or our policies, we are here to help. Our goal is to provide our customers with the best possible experience, and we believe that providing clear and helpful information is a key part of achieving that goal. If you have any additional questions that are not addressed in our FAQ section, please feel free to contact us directly. We are always happy to assist you in any way we can.

 

Customer Service | General Inquiry

About Health Lane

 

What is Health Lane Family Pharmacy?

Health Lane Family Pharmacy is a chain of pharmacies in Malaysia that offers a wide range of pharmaceutical products, health supplements, and medical equipment. With over 35 Years of Experience in the industry and counting, you can count on us when it comes to your health and your family’s.

 

 

Where are Health Lane Family Pharmacy stores located?

Health Lane Family Pharmacy has over 180 stores located throughout Malaysia. You can find our store location here.

 

What products does Health Lane Family Pharmacy offer?

Health Lane Family Pharmacy offers a wide range of products, including prescription and over-the-counter medications, health supplements, personal care items, medical equipment, and more. Check out our e-Store for more products.

 

Does Health Lane Family Pharmacy offer home delivery?

Yes, Health Lane Family Pharmacy offers home delivery services for our customers. You can place your order with the nearest operating outlet or via their customer service hotline and have it delivered to your doorstep. Click here to check for the nearest outlet to you.

 

Does Health Lane Family Pharmacy accept health insurance?

No, Health Lane Family Pharmacy does not accept health insurance for prescription medications.

 

Does Health Lane Family Pharmacy offer health consultations?

Yes, Health Lane Family Pharmacy has licensed pharmacists who can provide FREE health consultations and advice on medication use, nutrition, and lifestyle changes.

 

Can I order medication online from Health Lane Family Pharmacy?

Yes, you can order medication online from Health Lane Family Pharmacy through the outlet located near you. However, prescription medication will require a valid prescription from a licensed healthcare provider. The pharmacist on duty has the right to reject the order if an invalid prescription is given.

 

Does Health Lane Family Pharmacy offer discounts or promotions?

Yes, Health Lane Family Pharmacy offers regular promotions and discounts on selected products. You can check our e-Store or social media pages for the latest deals.

 

What are Health Lane Family Pharmacy's operating hours?

Health Lane Family Pharmacy’s operating hours vary by location. You can check our store locator or contact our customer service hotline to find out the operating hours of the store nearest to you. Locate Us NOW!