MEMBERSHIP TERMS AND CONDITIONS

The Health Lane Family Pharmacy Membership Program is a loyalty program owned and managed by Health Lane Family Pharmacy Sdn Bhd and it is applicable to all Health Lane Family Pharmacy outlets in Malaysia.

By applying for Membership, you hereby AGREE to be bound by the following terms and conditions:

  1. MEMBERSHIP
  • Application for membership is open to individuals who are aged 18 years and above with phone numbers registered with Malaysia telco.
  • You may apply for Membership at any of the Health Lane Family Pharmacy Outlets in Malaysia by presenting your MYCARD (NRIC) or Passport upon registration and notification of your Malaysian mobile phone number.
  • You are only entitled for one Membership and all Points collected are strictly not transferable.
  1. USE OF THE HEALTH LANE FAMILY PHARMACY MEMBERSHIP
  • Membership cards will not be issued and the registered phone number of the Member is required to be verified upon every purchase, failing, which no Membership Points will be captured.
  • In order to redeem or exchange Membership Points, the identity card or passport of the Member is required to be presented.
  • Health Lane Family Pharmacy reserves the right to waive, add or amend the Membership terms and conditions (“Terms and Conditions”) without prior notice. Any new or amended Terms and Conditions will supersede the then existing Terms and Conditions.
  1. POINTS
  • ONE (1) Membership point (“Point or Points”) will be awarded for every RM1.00 spend in a single transaction.
  • The earning of Points will be based on the total rounded amount purchased in a single receipt. Accumulation of previous receipts for Points collection is prohibited. For example, a transacted amount of RM103.45 equals to 103 earned Points.
  • Effective from 1 January 2023, Points earned will only be valid for a 24-month duration basis from the date any such Points were earned. For example, Points earned on 1 January 2023 are valid until 31 December 2024.
  • However, any and all Points earned on and before 31 December 2022 will automatically expire on 31 December 2024.
  • In the event that a Points account is inactive for a period of 12 months or more from the last transaction date, Health Lane Family Pharmacy reserves the right at its sole discretion to forfeit any Points accumulated to such inactive account and to reset its balance to zero.
  • Points are earned after every purchase and the then current Points balance will be printed on the receipt for such purchase.
  • Health Lane Family Pharmacy has the right to cancel the Points awarded if products purchased at the Health Lane Family Pharmacy Outlets are returned and refunded in full or partially. This also applies to exchange of products, unless the exchange is for products with equivalent value.
  • Points awarded and/or redeemed may be reversed and/or cancelled if Health Lane Family Pharmacy determines that the Points were not earned and/or redeemed in accordance with the Terms and Conditions stated herein and/or due to any system error.
  • No Points will be awarded for any transaction made via eCommerce platform at Lazada, Shopee, Health Lane Family Pharmacy eStore – https://estore.healthlane.com.my/
  • Points earned are strictly not transferable.
  1. INSTANT REBATES VIA POINTS REDEMPTION
  • Effective from 1 January 2023, the redemption rate  is every 800 points redeemable at RM4.00 instead of every 1000 points redeemable at RM10.00. All balance points earned on and before 31 December 2022 will be automatically double up  and carry forward to year 2023. Double points will be credited by 1 February 2023.
  • Points earned can be used to offset purchases at any Health Lane Family Pharmacy outlets with every 800 Points redeemable at RM4.00.
  1. MEMBERSHIP TERMINATION
  • Members may terminate the use of the Membership at any time by notification to us via email to [email protected] . Membership account will be terminated within 30 days upon receipt of the email notification, and past purchase history and earned Points will be cancelled and deleted.
  • Health Lane Family Pharmacy Sdn Bhd may at its sole and absolute discretion terminates, suspend or cancel a Membership at any time with or without prior notice and with or without cause.
  1. MEMBERS’ BENEFITS
  • Lifetime Membership – Free life time membership.
  • Members’ Specials – Enjoy exclusive discount on selected products.
  • Exclusive Invites to Offers & Events – You will be invited to exclusive promotions, events and offered special discounts during promotions.
  • Exclusive Vouchers – You will receive exclusive members’ vouchers which can be used at Health Lane Family Pharmacy.
  • Track Purchases – You may check you purchase history at any of the Health Lane Family Pharmacy Outlets.
  • Email Updates & Regular SMS Updates – You will receive regular updates through email or SMS on in-store activities and special promotions.
  • Other Benefits & Special Privileges – You will be entitled to special offers or discounts by Health Lane Family Pharmacy merchant partner.
  1. DATA PROTECTION AND PRIVACY POLICY
  • When applying for Membership, you are required to provide certain personal information, including your full name as per your MyKad or any other personal identification, address and contact details. This information will be held strictly confidential and will not be shared with any third party without your consent.
  • Health Lane Family Pharmacy is committed to maintaining the security of your personal information in accordance with the requirements of the Personal Data Protection Act 2010 and will take all necessary reasonable steps to ensure that your personal data is secured against unauthorized access, loss, disclosure or destruction.
  • The Data Protection and Privacy Policy will apply whenever you provide Health Lane Family Pharmacy with your personal information unless it is required by law or any regulatory authority to disclose or to share your personal information.
  • Health Lane Family Pharmacy and other affiliates under the strategic alliances reserves the right to use the database information for cross selling, marketing and promotions activities. Rest assured that we’ve taken reasonable steps to ensure that your privacy and confidentiality is protected. If you do not wish to receive any promotional or direct marketing material, please notify us via email to [email protected]
  1. GENERAL
  • The Membership remains the property of Health Lane Family Pharmacy at all times.
  • Health Lane Family Pharmacy may at its discretion at any time, terminate the Membership by giving thirty (30) calendar days’ notice.
  • Health Lane Family Pharmacy (including its successors, assigns, officers, directors, shareholders, agents, affiliates and subsidiaries) and the participating Health Lane Family Pharmacy Outlets shall not be liable to you or any third party authorized by or claiming through you for any loss, damage, cost, expenses, actions, suits, claims and demand whatsoever, whether direct, indirect, special or consequential, of loss of business, revenue of profits or of any nature suffered by you or any person for any loss, damage or injury caused or suffered by a person arising from the usage of the Membership.
  • Health Lane Family Pharmacy shall hold no liability if a Membership application is rejected for any reason whatsoever.
  • Any dispute regarding the Points and services must be directed to Health Lane Family Pharmacy Outlets and/or [email protected] within seven (7) days of the said dispute in writing.
  • The Terms and Conditions are governed by and shall be construed in accordance with laws of Malaysia. You hereby expressly submit to the exclusive jurisdiction of the courts in Malaysia.
  • If any of the provisions herein contained should be invalid, illegal or unenforceable under any applicable law, the legality and enforceability of the remaining provisions should not be affected.
  • Health Lane Family Pharmacy has the final authority as to the interpretation of the Terms and Conditions and as to any other questions or disputes regarding the Membership.
  • Health Lane Family Pharmacy assume no responsibility for any technical failure of the Membership system that results in the Membership not being accepted by any Health Lane Family Pharmacy Outlets.
  • Health Lane Family Pharmacy reserves the right to amend these Terms and Conditions from time to time when it is reasonably considered necessary to do so. Reasonable notice shall be posted on Health Lane Family Pharmacy official website as a notification of the said amendment(s). Your continued usage of the Membership after any amendment(s) to the Terms and Conditions shall constitute your acceptance to the such amendment(s).
  • Health Lane Family Pharmacy shall not be liable for any loss or inconvenience faced by you as a result of the amendment(s) of these Terms and Conditions.
  • All communications and/or correspondences by Health Lane Family Pharmacy, is either by way of notification through Health Lane Family Pharmacy’s official website and/or the Health Lane Family Pharmacy Outlets, advertisements and/or any other media deemed fit. Any such notification shall immediately supersede the previous communication and/or correspondence with regard to the same matter, unless it is expressed and clearly stated otherwise.
  • Any notice to be given pursuant to these terms and conditions shall be sufficiently sent to you by way of notification at the Health Lane Family Pharmacy Outlets and/or publication on the Health Lane Family Pharmacy’s official website.
  • Any communications to be given by you to Health Lane Family Pharmacy in relation to these Terms and Conditions can be made by sending it in writing either via email to [email protected].